We offer a range of services to assist on your health journey, including physiotherapy, occupational therapy, speech pathology,  osteopathy, massage therapy, hydrotherapy, and allied health assistance.

Optimum Healthcare Australia (OHA) understands there are times when planned sessions cannot go ahead. However, costs are incurred by OHA regardless and we aim to balance client and organisational financial interests in relation to cancellations and no-shows in order to minimise the negative effect on both parties.

Cancellations

To cancel an appointment, you can contact the office on 1300 88 56 10 or 0411 236 259.

Notice Periods

If you provide more than 24hours notice, then no cancellation fee will apply. However, if you cancel less than 24hours prior to your appointment or you’re not present for the appointment, we will be forced to charge 100% of the scheduled fee plus any travel completed.

Special Circumstances

Charges may be waived if there is a significant, unforeseen event. We may review and waive the charge a as goodwill gesture. However, this is up to our discretion.

Frequent cancellations

To respect the clinician’s time and ensure we can service clients on our waitlist, if there are three or more consecutive cancellations or if three out of five cancellations occur, we reserve the right to cancel further services.

Please see our Rights and Responsibilities here

Anyone who is on the NDIS or has a Home Care Package recipient is able to access our services.

• The Federal Government provides funding to eligible Australians over the age of 65, and to Aboriginal and Torres Strait Islanders over the age of 50, to help them live at home for longer. A home care package is funding for services tailored to meet their specific care needs. 

• Optimum Healthcare Australia provides services for clients by working with multiple case managers and home care package coordinators to deliver high-quality services to support elderlies living in the community.  

• The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for people with disability, their families, and carers.   

• The NDIS provides eligible people a flexible, whole-of-life approach to the support they need to pursue their goals. 

• At Optimum Healthcare, we can assist you with your NDIS journey. There are multiple factors to consider, fortunately, our team of health professionals are available to help make things as simple as possible.  

• For NDIS Referral Form, please click here: https://optimumhealthcare.com.au/ndis-referral/

• For HCP Referral Form, please click here: https://optimumhealthcare.com.au/hcp-referral/

We offer flexible durations ranging from 30, 45, 60 and 90 minute sessions to suit individual goals and needs

We are based in Melbourne, Victoria and can assist clients in North, West and Eastern Metro Melbourne.

We come to you! But if you prefer, you can come and visit us at our clinic in Laverton North

Yes! Our clinicians offer mobile service to provide treatment int he comfort of your own home.

We work hard to ensure that there’s always a clinician available so you don’t have to wait – can we usually offer an appointment straight away. Please contact our team to discuss further.

Yes! Our clinicians are experienced with assistive technology (equipment) and home modifications.

All out clinicians hold an AHPRA or equivalent qualifications in their respective fields so you know you’re in safe hands.

Please see our Privacy Policy here

Contact our admin team today. We offer a 24hour cancellation policy, please see more information here

We charge a nominal amount to cover for fuel and time. Please contact our team for more details.

Yes our clinicians are able to conduct telehealth appointments at your request.